Hands-on support strengthens Color Line’s IAM rollout

When Color Line introduced Okta to its fleet and offices, making the transition easy for employees was just as important as the technology itself. Cloudworks consultants teamed up with crew members working on board the ferries, offering hands-on support and learning directly from those using the solution at sea.

Making IAM work for everyone

When Color Line rolled out Okta as part of a broader Identity and Access Management (IAM) transformation, user adoption was just as important as the technology. With more than 3,000 employees working across offices and ferries in a 24/7 environment, the solution had to be secure, practical, and easy to use onboard.

That’s why Cloudworks’ Managed Services team supported the rollout directly on site, helping crew members get started with YubiKey for multi-factor authentication (MFA), resolving issues where they occurred, and improving onboarding materials based on real feedback from daily operations at sea.

Read how the ferry operator Color Line has automated onboarding, strengthened compliance and keeps operations running smoothly around the clock →

What Cloudworks did during the rollout

To reduce friction and help employees adopt the new login routines, Cloudworks supported Color Line with:

Onboard visits and hands-on guidance for crews using shared workstations.
Short, practical demos focused on “how it works in real life”.
On-the-spot troubleshooting for login and setup challenges.
Feedback-led improvements to onboarding materials and support playbooks.
Continuity through Managed Services, ensuring the rollout could progress without being derailed by day-to-day incidents.

Helping crews get started with YubiKey

A key part of the new login setup was multi-factor authentication (MFA) with YubiKey. In onboard environments where employees share devices and mobile coverage can vary, YubiKey provide a fast, secure way to authenticate without relying on passwords or phones.
Cloudworks' Managed Services helps Color Line with the IAM rollout

To make the change easy in practice, Cloudworks consultants joined crews onboard several ferries, answered questions face to face, and helped users complete setup and first-time logins directly where the work happens.

Anette Tusvik, IAM Consultant and Managed Services Lead in Cloudworks, emphasizes:

Most people already understood why the new login was important. It was more about showing how it worked in practice. Once we did that, the response was really positive. We also got great feedback on where we could improve the onboarding materials.

Color Line is Norway’s largest – and one of Europe’s leading – ferry operators, offering passenger and freight transport between Norway, Denmark, Sweden, and Germany. The company operates a fleet of modern vessels and employs thousands of staff at sea and on land.

Learning from the users

The visits weren’t just about support, they were a chance to listen and learn. The crew shared honest feedback, asked good questions, and gave valuable input on how the system supported their daily routines.

Instead of gathering feedback through formal channels, Cloudworks used the onboard conversations to understand how real-world usage varied and how onboarding material and interfaces could be improved to better fit the crew's workflow.

The employees helped us see things we couldn’t have known otherwise. Their input helped us improve both the experience and the way we support it going forward.

Anette Tusvik, IAM Consultant and Managed Services Lead at Cloudworks

A reminder of what makes digital transformation succeed

Being on board was a great reminder that successful identity projects are really about people. It’s their routines, questions, and needs that matter most. It’s all about helping them feel confident and comfortable with the systems designed to support them.

It also reinforced an important principle: the best IAM solutions are those that grow and improve over time, informed by the real-life experiences of their users.

Results and impact

The hands-on rollout support helped Color Line:

Reduce onboarding friction for crew members in shared onboard environments.
Resolve issues fast by handling questions on site.
Improve onboarding materials based on real feedback from daily routines at sea.
Increase confidence in the new login experience, making secure access easier to adopt.

Cloudworks Managed Services team helps Color Line with Okta

Cloudworks Managed Services team held Okta training for Color Line

Cloudworks Managed Services team visits Color Line's office

Want to make IAM adoption easier in your organization?

Book a short meeting below to discuss rollout support, user onboarding, and practical authentication choices for your environment