What the assessment covers
Current customer identity landscape
Customer personas, journeys, and access flows
Applications, integrations, APIs, and directories
Login, registration, consent, and profile management
B2C, B2B, partner, and delegated access needs
Security, privacy, compliance, and data residency requirements
What you will gain
A better understanding of your current CIAM maturity
Insight into gaps across customer journeys and systems
Stronger alignment of experience, security, and compliance
Recommendations for solution design and platform selection
A phased roadmap for quick wins and long-term development
Stronger loyalty and trusted digital customer relationships
How the assessment works
A structured assessment combining workshops, interviews, architecture review, and practical recommendations.
1. Kick-off workshop
Define scope, context, and priorities
2. Landscape review
Map journeys, systems, and access flows
3. Needs and gap analysis
Assess maturity, risks, UX, and compliance needs.
4. Findings and roadmap
Get clear recommendations, priorities, and next steps.
Get clarity on your customer identity strategy
Book a meeting to learn more about Customer Identity Assessment